Memberships Basics

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Q. I forgot my password. Can you tell me what it is?
A.

If you forget your password, simply click on any Login link to get to the Login page and click the Forgot Password? link under the Login button. On the “Forgot Your Password?” page you can enter the email address you use to access the site and then click the button to receive instructions for how to reset your password.

  • If you do not receive the email in the next 15 minutes, please check your spam folder or try again.
  • The link to reset your password will be valid for 12 hours.
  • If you request more than one password reset email, only the most recently sent link will be valid.

For your own privacy, our customer care representatives do not have access to see your password and will only be able to assist you in resetting your password by taking the steps in the process listed above. If you still require additional help, please contact customer care.