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Login

Login

Can I reset my password if I’m logged out of JDate?

Yes. Go to JDate and click the “Forgot password?” link above the Login button. You will be prompted to type in the email address associated with your account. We will then send you a separate email that will allow you to reset your password. Please look for this email in both your inbox and your junk or spam folders since our emails are sometimes tagged as junk mail or spam.

How do I activate my old JDate account if I deactivated it?

We are always happy when people return to JDate! If you want to reactive your JDate account, enter your previous login details. Once logged in, you will see an option to reactivate your account.

How do I change my email address associated with JDate?

In order to change your email address, click on Account Settings in the dropdown menu on your Profile icon located in the top right of any page. Click the option for “Change Your Email” under Account Settings and you can verify your old email address, then enter a new one.

Why can’t I log in?

If you’re receiving an error message when you log in, the problem may be caused by:

1. You may have mistyped your email or password. Make sure your caps lock is off and try again.
2. Sometimes there are cache issues with web browsers that can inhibit a proper login. Try clearing your cache and then close your browser window and try again.
3. Double-check your email and password and if you still get an error message, please contact JDate’s Customer Service team.

Why is JDate making me enter in my login credentials every time?

Make sure the next time you login to JDate you check off the “Remember Me” option. If this continues, try clearing your cache/browser history.

Why would I use the “Remember Me” option?

The “Remember Me” option allows you to access JDate from a recognized device without having to enter your login credentials each time you visit.

 

Subscriptions

Subscriptions

How do I upgrade my JDate membership?

To upgrade, you can log into your JDate account and click on the “Upgrade Now” link found at the top right of any page.
FAQUpgradeNow

What are the different price and subscription account options?

We offer a variety of different subscriptions, ranging from 1 month to 1 year. You can view our prices in full detail here. Why not give yourself the time you need find the right person for you? We’ve found that the 3 month and 6 month subscriptions are the best options when it comes to a fulfilling online dating journey.

What is AllAccess?

AllAccess is a premium subscription feature that allows you to communicate with any member on JDate, regardless of their subscription status. Without AllAccess you are only allowed to communicate directly with other subscribers, but with AllAccess you can send messages and chat via instant messenger with the whole JDate community.

Here’s how it works:
Whenever you send a message, you will have the option to send it as an AllAccess message or a standard message by checking the specified box. If you check the box and send it as an AllAccess message, we allow both subscriber and non-paying members to read and send a reply. We also guarantee it will be read or it won’t count against your monthly allotment.

In addition, with an AllAccess subscription, you can unlock the ability to initiate a chat (instant message) session with any JDate member. When you purchase an AllAccess subscription, you’ll receive 10 AllAccess messages a month for the given subscription term. Should you need more than 10 AllAccess messages in a given month, you may purchase an add-on message package. Unused AllAccess messages will roll over month to month.

What is the difference between a free membership and a paid access subscription?

The real difference is communication. You can, however, register for free and start browsing JDate’s Jewish singles right away! With a free membership, here’s what else you can do:

1. Post your own profile with up to 12 photos
2. Search the database filled with tens of thousands of Jewish singles
3. Send “Flirts”
4. Receive your Matches
5. See who has viewed your profile
6. Use our “Secret Admirer” game to show a member that he or she has caught your eye
7. Read and reply to AllAccess messages/Chats from members
8. Submit and answer questions in JDate’s Kibitz Corner

A paid subscription on JDate however, will give you more ways to enjoy your online Jewish dating experience to reap the results you want.

As a paid subscriber you will be able to:

1. Send and receive messages with other subscribers
2. Start a live Chat via Instant Message

You can also benefit from premium features like:

Spotlight Profile: Your Spotlight Profile appears at the top of the JDate page based on criteria you set, ensuring that Jewish men or women in your preferred age range and location can see you.

Highlight Profile: With an eye-catching Highlight Profile border, your JDate profile will really stand out! You’ll shine brighter in search results, matches and in the JDate photo gallery.

Make your profile stand out in the search results.

In addition to the free membership and the paid subscriptions, the AllAccess add-on allows you to:

1. Send AllAccess messages to any and all JDate members
2. Chat via Instant Messaging with any and all JDate members

 

Billing

Billing

Can I pay for my JDate membership by mail?

If you would like to purchase a JDate subscription by mail, please send a cashier’s check or money order (in U.S. funds) to:

JDate
Spark Networks® USA, LLC
Attn: BILLING
11150 Santa Monica Blvd, Suite 600
Los Angeles, CA 90025
USA

To ensure that your payment is applied to your account, please be sure to include:
1. Checks or money orders made payable to “JDate”
2. Your full name
3. Registered username
4. Registered email address
5. Member ID number

Within 24 hours of receiving your payment, you will receive an email confirmation that your account has been upgraded to a paid subscription.

Can I pay for my JDate membership by phone?

Yes! Our Customer Service team is waiting for you at 1-877-453-3861. Please be sure to have your username, member number, or your email ready when you call to be able to identify your account and process your purchase.

Can I purchase a gift subscription for my friend or family member?

Yes! What better gift than the gift of love?! Purchase a paid subscription for a friend or family member as a gift anytime of the year! A JDate Gift Certificate is a perfect birthday, holiday or “getting over the ex” gift for your single friends who need a little help with their love lives.

You can purchase a gift subscription by calling our Customer Service representatives at 1-877-453-3861 now.

Does JDate offer a free trial period for the premium subscription features?

Currently, JDate does not offer a free trial period for the premium subscription features. But you can join JDate, browse, and receive your Matches for free. We know there are plenty of Jewish singles who will catch your eye. You can upgrade to a paid membership at any time in order to take advantage of all of JDate’s amazing features.

How can I turn off auto-renewal?

We would hate to see you go and please recognize that if your subscription lapses you’ll lose access to a lot of what JDate has to offer. But if you’d like to turn off the auto-renewal feature on your subscription, here’s how to do it:

1. Click the Membership Management link in the dropdown menu of your Profile thumbnail at the top right on any page
2. Click the Cancel Subscription link
3. Follow the prompts to complete cancellation and end auto-renewal

Note: You will still have access to all subscriber privileges through the remainder of your subscription term.

How does auto-renewal work?

When you subscribe for a paid membership, you choose one of several monthly plans available. Your paid membership is renewed automatically, at the guaranteed renewal rate and for the period of time that applies to the purchase option you chose. For more details, please review our Terms and Conditions of Service.

What are the options for breaking up my JDate subscription payments?

For multi-month packages, you have the option to pay the complete amount up front. We may be offering monthly payment plans in the future.

What happens when my paid subscription expires?

Your account will revert back to free member status and you will lose the opportunity to communicate with others on the site along with all the other premium features.

What if I start dating someone during my JDate subscription?

If you met that special someone on JDate, we’d love to know! Please feel free to share your success story – it would be so inspiring to other Jewish singles who are online dating! You can stop your subscription at any time before the renewal, but we do not offer a “pause” time (if you’re waiting to see how your new relationship flourishes). Your subscription will continue to run until expiration or renewal.

Where do I enter promo codes?

During Step 2 of the subscription process, you will input your billing information. You will see the textarea labeled “Promo Code” in the bottom left corner of the box. Enter your given promotion code and press “Apply Promo.”

FAQSubscribe2

 

Personal Account

Personal Account

Can I reset my password if I’m logged out of JDate?

Yes. Go to JDate and click the “Forgot password?” link above the Login button. You will be prompted to type in the email address associated with your account. We will then send you a separate email that will allow you to reset your password. Please look for this email in both your inbox and your junk or spam folders since our emails are sometimes tagged as junk mail or spam.

Does my subscription end if I remove my profile?

If you choose to reactivate your old account within the time period of your initial subscription period, you will still maintain access to your upgraded account and all its features. Deleting your account does not put the subscription period on hold. Make sure that your Auto-Renewal is turned on/off, depending on your circumstance.

How do I change my email address associated with JDate?

In order to change your email address, click on Account Settings in the dropdown menu on your Profile icon located in the top right of any page. Click the option for “Change Your Email” under Account Settings and you can verify your old email address, then enter a new one.

How do I deactivate my account?

We’d hate to see you go! But you can deactivate your account by following these two steps:

1. Click the profile thumbnail link in the top right corner of any page
2. Under Membership Management, select “Remove Profile.”

This action will hide your profile completely from the JDate community, but we’ll store your profile in our servers just in case you decide to return to JDate, which will make it easier to reactivate.

How do I stop receiving/unsubscribe from your emails?

If you would like to change the frequency of JDate notifications, follow these steps:

1. Click on your Profile thumbnail in the top right corner of any page
2. Click the link to your Account Settings
3. Click the link to Message Settings
4. After you adjust your selections, click on “Save Changes”

Change the frequency of the email messages you receive from JDate.

I recently moved, so how do I change my account address/location?

Log in to JDate and click the Edit Profile link in the top right when you hover over your Profile thumbnail. Your Profile page will become editable. You will then be able to change your address (which will be kept private from all JDate members!).

Why has my profile been removed?

We do our best to ensure a safe and non-threatening environment for all our JDate members. To do this we will remove profiles that appear to have violated our rules or profiles that look suspicious. It is not a precise science, however, so if you feel you have been removed on accident, please contact Customer Service at 1-800-960-4428. Everybody makes mistakes, including us.

You can review our Terms of Service at any time by clicking on “Terms of Service” at the footer of any JDate homepage.


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