Browse through questions about your matches in the following categories:

Or go back to the main FAQs.

Preferences

Preferences

Can I set my preferences by ethnicity?

Of course! There is an option in your Match Preferences that allows you to set your ethnic preference.

Watch our Video Tutorials for more tips about setting your Match Preferences.

How can I see which members are currently online?

Visit the Search page, then check the “Online Now” check box to only see members who are currently online. You can also see members online when looking at your Activity. A green circle will appear on a member’s profile card, showing that he/she is online.

The JDate search bar shows how to find matches who are currently online.

How can I tell when a member last logged into JDate?

Click on the member’s profile. Below their intro, you should see a box that contains various information about that user, including the Last Logged In field.

See when a member last logged in on their profile.

How do I edit my default search criteria?

Your default search criteria is always based on your Match Preferences. You can modify your search at the top of the Search page or in the Refine Search fields on the left. However, the next time you visit JDate, your criteria will return to your defaults unless you change your Match Preferences.

Watch our Video Tutorials for more tips about setting your Match Preferences.

Control your default search criteria on JDate in the Match Preferences.

How do I search by new members only?

On the Search page, you can filter your search results by Newest, Last Online, Closest, and Match %.

The JDate search bar shows how to find matches who are currently online.

I only want to view members who have photos. How do I do that?

At the top of the Search page, click on the check box that reads “Profiles with photos only.” This will modify your search results to show only members who have uploaded a photo. You can also set this in your Match Preferences so that all future searches will only show members with photos.

Watch our Video Tutorials for more tips about setting your Match Preferences.

The JDate search bar shows how to find matches with photos.

Why do I get matches outside of my chosen Match Preferences?

Our first priority is to send you matches that are based on your Match Preferences. However we occasionally send through additional people that our system believes you may find interesting. A lot of great relationships have started via serendipity!

Watch our Video Tutorials for more tips about setting your Match Preferences.

 

Secret Admirer

Secret Admirer

Can I change my “Secret Admirer” choice for a particular member?

You absolutely have the right to change your mind! When viewing a particular member’s profile, you can alter your choice by clicking again on Yes, No or Maybe options. You can also accomplish this from the “Secret Admirer” Results page located in the top right of the “Secret Admirer” page.

How do I change my preferences for the “Secret Admirer” game?

You can change the preferences by clicking on the gear icon in the top right of the game page or also within your Account Settings. You can control the age range and location of your “Secret Admirer” matches.

Edit your preferences in the JDate Secret Admirer game.

What happens if I say Yes to a member in the “Secret Admirer” game?

If you indicate you want to be a “Secret Admirer” by choosing Yes to a member, an email will be sent to that member that includes your profile (along with others), prompting him/her to then choose Yes, No or Maybe. If he/she clicks Yes for your profile, you will both receive an email notification. Mutual “Secret Admirers” make excellent matches, so take advantage of this fun feature!

What is “Secret Admirer” and how does it work?

“Secret Admirer” is the original swipe-like game. One of the hardest parts of dating is rejection. “Secret Admirer” was built to help you avoid that. You can say that you’re interested in someone but they will only learn about that if they too indicate that they are interested in you. Otherwise, they will not find out.
Here’s how it works:

We show you members based off of your Match Preferences, and you select Yes, No, or Maybe. Additionally, any time you view a profile, you can click Yes, No or Maybe on a potential “Secret Admirer”. Then, here’s what happens:

1. If you say Yes, we’ll secretly find out if that member is interested in you.
2. If you say No, we won’t show you the member’s profile again in the game or in your Matches.
3. If you say Maybe, it means you’re not sure and would like to decide later.

Will I really be anonymous as a “Secret Admirer”?

JDate will not let another member know ahead of time if you’ve said Yes, No, or Maybe to him/her in the “Secret Admirer” game. The only way he/she will ever find out is if you both pick Yes.

 

Favorites

Favorites

How do I access my “Favorites”?

You can access your “Favorites” by clicking the “Favorites” link in the dropdown menu from your profile icon located in the top right corner of any page.

Access your "Favorites" lists on JDate.

How do I remove a member as one of my “Favorites”?

If you want to remove a “Favorite”, go to your “Favorites” list, then click on the highlighted star in that member’s profile card. The star will not be highlighted anymore and that member is no longer a “Favorite.”

Hover over the star to remove someone from your "Favorites."

If I “Favorite” a member, will he/she know?

If you “Favorited” a member from “Browse,” he/she won’t know. However, if you visit any profile they will know that you visited unless you have changed your Profile Display Settings to hide when you view other members.

Watch our Video Tutorials for more tips about profile visibility on JDate.

What happens when I “Favorite” a member?

Your “Favorite” list is a great way to bookmark members you might want to interact with later. Throughout the site, you have the option to “Favorite” a member by clicking the star icon on their profile and their profile cards. The member will then appear on your “Favorites” list, but will not receive any notification, unlike earlier versions of this feature. You can revisit your “Favorites” list to ponder all your potential matches.

Hover over the star to remove someone from your "Favorites."

 

Search

Search

Can I hide my profile while I search or browse?

Sometimes it feels safer to be incognito when you’re searching and looking at other JDater’s profiles. Turning this on makes it so that others will not know you’ve looked at their profile until you actually contact them. Please note that this does not make your profile invisible, as members can see you if they look at their past searches, Match emails, or if they perform a keyword or photo gallery search. This ensures that a potential beshert can still find you!

To show or hide the appearance of your profile in certain sections of the site, visit the Profile Display Settings page, or follow these steps:

1. Click on your Profile thumbnail in the top right of any page
2. Click on the Account Settings link
3. Click on the Profile Display Settings link
4. Find the “Show/Hide When You View Members” option and select “Hide”

Update your Profile Display Settings on JDate to control your visibility.

Watch our Video Tutorials for more tips about profile visibility on JDate.

How can I see which members are currently online?

Visit the Search page, then check the “Online Now” check box to only see members who are currently online. You can also see members online when looking at your Activity. A green circle will appear on a member’s profile card, showing that he/she is online.

The JDate search bar shows how to find matches who are currently online.

How can I tell when a member last logged into JDate?

Click on the member’s profile. Below their intro, you should see a box that contains various information about that user, including the Last Logged In field.

See when a member last logged in on their profile.

How can I view my profile the way other members see it?

In order to view your profile, click on your Profile photo, then click “Edit Profile.” From the “Edit Profile” view, click on the button on the blue bar that says “Preview Profile.”

Watch our Video Tutorials for more tips about updating your profile on JDate.

Edit your profile on JDate by clicking on any of the boxes.

How do I edit my default search criteria?

Your default search criteria is always based on your Match Preferences. You can modify your search at the top of the Search page or in the Refine Search fields on the left. However, the next time you visit JDate, your criteria will return to your defaults unless you change your Match Preferences.

Watch our Video Tutorials for more tips about setting your Match Preferences.

Control your default search criteria on JDate in the Match Preferences.

How do I search by new members only?

On the Search page, you can filter your search results by Newest, Last Online, Closest, and Match %.

The JDate search bar shows how to find matches who are currently online.

What if my search doesn’t yield any results?

We want you to have a fulfilling JDate experience, so here are four tips for the best results:

1. Check your search parameters to make sure they aren’t too restrictive
2. Widen your search radius
3. Clear any refinements
4. Check your spelling

What’s the best way to search through the JDate member database?

Rather than doing a blanket search through our database, use the Keyword Search which will browse the personal specifics of profile. You’ll see matches with common or desired hobbies, personal qualities, professions, entertainment tastes, and much more!

 

Hiding/Blocking Members

Hiding/Blocking

Can I hide my profile while I search or browse?

Sometimes it feels safer to be incognito when you’re searching and looking at other JDater’s profiles. Turning this on makes it so that others will not know you’ve looked at their profile until you actually contact them. Please note that this does not make your profile invisible, as members can see you if they look at their past searches, Match emails, or if they perform a keyword or photo gallery search. This ensures that a potential beshert can still find you!

To show or hide the appearance of your profile in certain sections of the site, visit the Profile Display Settings page, or follow these steps:

1. Click on your Profile thumbnail in the top right of any page
2. Click on the Account Settings link
3. Click on the Profile Display Settings link
4. Find the “Show/Hide When You View Members” option and select “Hide”

Update your Profile Display Settings on JDate to control your visibility.

Watch our Video Tutorials for more tips about profile visibility on JDate.

Can I unblock a JDate member after blocking him/her?

Yes. You can review your Blocked Users list located on the dropdown list from your Profile thumbnail in the upper right hand corner of any page. There, you can see if there are members you have accidentally blocked. If you would like to unblock a member, find that person on the list and press the unblock icon in the top right of their profile square. You will once again be able to communicate with that user and they will be able to find you in search. Remember, if you have blocked a user for a particular reason, give some serious thought to any change of heart and make sure that you truly want to communicate with that user.

Watch our Video Tutorials for more tips about blocking a member on JDate.

How do I remove/block a match with whom I no longer wish to communicate?

You can remove or block a member in two ways:

1. In your Inbox on the left of any message sent by a member will be a circle with a line through it that will block that member from seeing your profile. Click on that circle
2. Or click the More icon (…) underneath a member’s profile picture and select “Block Member”

Block a JDate user directly in a message.

Block a JDate user on their profile.

Watch our Video Tutorials for more tips about blocking a member on JDate.

How do I report another member?

We want you to have a safe and enjoyable experience on JDate. To that end, you can report a member for suspicious activity, content, inappropriate messages, harassment or any other abusive behavior aimed at you or another member on the site. There are two ways to report:

1. In your Inbox on the left of any message sent by a member will be a circle with an exclamation point inside. Clicking on that circle will lead you to an online form you will need to fill out.
2. Or, click the More icon (…) underneath a member’s profile picture and select “Report.” You will be sent to a page where you can fill out an online report.

By using the “Report a Concern” link, we can more readily and accurately identify the account in question. The evidence you provide will allow us to take appropriate administrative action.

Block a JDate user on their profile.

Will a member be able to see my profile after I block him/her?

A member can’t see your profile if you block him/her. Only your past messages in his/her inbox will be visible to that member.

Watch our Video Tutorials for more tips about blocking a member on JDate.

 
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